Abstract

The quality of higher education in India has emerged as a central concern for policymakers institutions students and industry stakeholders in the twenty-first century. With the rapid expansion of universities private colleges technical institutions and professional academies across the country attention has increasingly shifted from mere access to the efficiency reliability and effectiveness of educational services. The Indian higher education system faces enormous pressure to meet global standards ensure academic accountability integrate technology foster student satisfaction support research excellence and maintain institutional responsiveness. This research paper examines the relative efficiency of key service quality elements that shape the performance and credibility of higher education institutions in India. The study investigates the conceptual foundations of service quality in education identifies crucial dimensions such as infrastructure adequacy faculty competency administrat